Communication Tools

SENSORY DATA

Observable Behavior

• When I saw...

• When I heard...

THOUGHTS

Always speak from the “I” position

• What I make up about that is...

• What I believe about that is...

• What that has triggered from my past is...

EMOTIONS

Emotions are generated from our thoughts.

• And about that I am feeling....

IN THE FUTURE

Vulnerable Request

• What I would like/prefer is...